Thank you for shopping with NeonMart. We value our customers and aim to provide a smooth shopping experience. Please read our Refund & Returns Policy carefully before making a purchase.

Returns

We accept returns only under the following conditions:

  • The product is damaged, defective, or incorrect at the time of delivery

  • A return request is raised within [7 days] of receiving the product

  • The item is unused, unwashed, and in its original packaging with all tags intact

To initiate a return, please contact us with your order ID, product details, and clear photos or videos of the issue.

📧 Email: neonmart2026@gmail.com

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items damaged due to customer misuse

  • Products returned after the return window

  • Perishable goods

  • Gift cards

  • Items marked as “Final Sale” or “Non-returnable”

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method

  • Refunds typically take 5–10 business days depending on your bank or payment provider

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again

  2. Contact your bank or payment provider

  3. If the issue persists, contact us at neonmart2026@gmail.com

Exchanges

We replace items only if they are defective or damaged.
If you need an exchange, email us with your order details and proof of issue.

Shipping Returns

  • Customers may be responsible for return shipping costs unless the return is due to our error

  • Shipping charges are non-refundable

  • We recommend using a trackable shipping service for returns

Cancellation Policy

Orders can be cancelled only before dispatch.
Once the order is shipped, cancellation requests will not be accepted.

Need Help?

If you have any questions regarding returns or refunds, feel free to contact us:

📧 Email: neonmart2026@gmail.com
📞 Phone: 9994023044
🌐 Website: http://neonmart.in