Show sidebar

Frequently Asked Questions (FAQs)

1. What is NeonMart?

NeonMart is an online shopping platform offering a wide range of quality products at competitive prices, delivered directly to your doorstep.

2. How do I place an order?

Placing an order is easy:

  1. Browse products on our website

  2. Add your desired items to the cart

  3. Proceed to checkout

  4. Enter your shipping and payment details

  5. Confirm your order

You will receive an order confirmation via email or SMS.

3. Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account helps you track orders, save addresses, and enjoy faster checkout.

4. What payment methods do you accept?

We accept the following payment options:

  • Debit Cards

  • Credit Cards

  • UPI

  • Net Banking

  • Wallets

  • Cash on Delivery (COD) (if available)

5. Is Cash on Delivery (COD) available?

COD availability depends on your delivery location and the product.
You will see the COD option at checkout if it is applicable.

6. How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS.
You can also track your order from My Account → Orders.

7. How long does delivery take?

Delivery usually takes 3–7 business days, depending on your location and product availability.
Delays may occur due to unforeseen circumstances or remote delivery areas.

8. What is your return policy?

We accept returns only for damaged, defective, or incorrect products.
Please refer to our Refund & Returns Policy page for detailed information.

9. How do I request a return or refund?

To request a return:

  • Email us within 7 days of delivery

  • Share your order ID and photos/videos of the issue

Our support team will assist you further.

10. When will I receive my refund?

Once the returned item is approved, refunds are processed within 5–10 business days to your original payment method.

11. Can I cancel my order?

Orders can be cancelled before dispatch only.
Once shipped, cancellation requests cannot be accepted.

12. What if I receive a damaged or wrong product?

If you receive a damaged or incorrect item:

  • Contact us immediately

  • Share photos/videos as proof
    We will arrange a replacement or refund as per our policy.

13. Do you offer international shipping?

Currently, we ship only within India.

14. Is my personal information safe?

Yes. We take data security seriously.
Please read our Privacy Policy to understand how your data is collected and protected.

15. How can I contact NeonMart?

For any questions or support, contact us at:

📧 Email: neonmart2026@gmail.com
📞 Phone: 9994023044
🌐 Website: http://neonmart.in